Date Reviewed: 03/15/2010
rushmanjay from HI Member Since: 11/22/2006 View Member's: Reviews	STEVE IS AN AWESOME REP..HE HELPED ME IN MANY WAYS AND MADE MY EXPERIENCE VERY WORTHWILE..I WILL BE BACK!!	Overall Rating
Date Reviewed: 03/01/2010
jimpat2010 from unknown Member Since: 02/19/2010 View Member's: Reviews	Excellent service and a very good experience when we ordered from Butterflt Photo. We opted for the quicker shipping and our LG TV arrived at the time and date we specified and in excellent condition. We were impressed enough with the service that we have ordered a second TV from Butterfly Photo for the bedroom.	Overall Rating
Date Reviewed: 02/24/2010
SmartConsumer88 from NY Member Since: 12/18/2005 View Member's: Reviews	*********** BUYER BEWARE ************* Having made numerous purchases from Butterflyphoto in the past, I can speak to their good prices and fast shipping. Unfortunately, I can also speak to their deplorable business practices. Although they post a return policy, Butterflyphoto DOES NOT ACCEPT RETURNS ON TV's larger than 19". Although their Terms and Conditions you agree to at time of order says nothing about this exclusion, this vendor REFUSES to accept returns for TVs. Make sure you will never need to return what you are buying, because there are NO RETURNS!	Overall Rating
Date Reviewed: 02/10/2010
PeterCT from CA Member Since: 06/19/2007 View Member's: Reviews	This is to let you know that I am very satisfied with not only this purchase but also with previous ones. I was a Senior IT tech for Rockwell Semiconductor Divison in California, my tech level is hight & I normally influence as well as advise my fellow tennis players of what to buy & where to buy. I always recommend them butterflyphoto.com site first before going to another one because butterflyphoto is reliable with reasonnable price & fast (sometimes free) shipping. After 2 weeks I bought another Sony TV from them. I talked to Justin, X 214, who is courteous & helpful. My order was closing very fast & He did make the delivery (free) of my 2nd order within a week instead of 2. I got the TV yesterday time & in good condition.I ordered on Tuesday 2-2-2010 & got the TV on Tuesday 2-9-2010. I will buy again through Justin & I will make his name & extension known to my tennis friends.	Overall Rating
Date Reviewed: 02/06/2010
psemir from unknown Member Since: 10/03/2006 View Member's: Reviews	Excellent from start to finish!	Overall Rating
Date Reviewed: 02/04/2010
hobart7 from NY Member Since: 02/04/2010 View Member's: Reviews	All transactions were positive. As a plus, several things about the TV I was purchasing were explained to me. I was told what to expect during the delivery process and to my supprise, the TV arrived earlier than I ever expected. I will definitely recommend butterfly Photo to my family and friends.	Overall Rating
Date Reviewed: 02/04/2010
eyedocjt from unknown Member Since: 05/25/2007 View Member's: Reviews	Very fast shipping. Camera works great!	Overall Rating
Date Reviewed: 02/02/2010
jfurlano from NY Member Since: 02/02/2010 View Member's: Reviews	Customer service aid in resolving problem with Pay-Pal was above and beyond. Bravo Victor & Butterflyphoto! Without Victor from their customer team Pay-Pal would have nixed this transaction due to their own comedy of errors on my account. Cant say enough about Butterfly & their professionalism	Overall Rating
Date Reviewed: 01/27/2010
geocool from unknown Member Since: 09/22/2005 View Member's: Reviews	I ordered my 50" plasma TV from them because they had the best price and threw in a few free extras. I read negative reviews for them after ordering and I was a little worried. I am 100% happy with the product I received. The only negative is they did call up and try to sell me on upgraded shipping that would allow me to schedule a time for delivery and reduce risk of damage in transit. I declined, but I was able to schedule my delivery time anyway and the product was delivered super fast, ordered on Monday received on Friday. That phone call to try to upsell is bothersome, I'd probably give them five stars if not for that.	Overall Rating
Date Reviewed: 01/27/2010
vgold777 from unknown Member Since: 06/27/2007 View Member's: Reviews	I ordered a mount and some cables from these guys; got a great price, with fast shipping. Will definitely recommend to everyone!!!	Overall Rating
Date Reviewed: 01/27/2010
knuparts from NY Member Since: 01/27/2010 View Member's: Reviews	My salesperson was Robert. I found him to be quite helpful and informative regarding the product I wanted to purchase. I have great service and followup from him and will definitely call him if I want to make further purchases.	Overall Rating
Date Reviewed: 01/19/2010
shanksjp from NY Member Since: 01/19/2010 View Member's: Reviews	I submitted an order for a DSLR two days ago. Yesterday I received a phone call pressuring me into buying extras, which the sales rep continued to reduce his asking price, saying it was a 'crazy deal'. He claimed a spare battery normally cost $80 through them, but he'd offer it for $40. Their site says $35. He claimed a 3-year warranty was $200 and offered it for $100, then $60, then $40, when the normal price on their site is $60. I'm skeptical that warranty is even valid on the camera I bought, due to the price range it covers. Only ordered two days ago so obviously I have not received my order yet. However, the practice of calling the customer to up-sell accessories, and blatantly lie about prices, is entirely unacceptable. I will not be doing business with this site again.	Overall Rating
Date Reviewed: 01/18/2010
rgeisel from SC Member Since: 01/18/2010 View Member's: Reviews	Just a quick note to say Thank You for our recent order. Very unusual to have a live person call to confirm our order, express concern about security and offer a better shipping option (which was well worth the additional money) our Samsung TV arrived in perfect condition. You will definitely see our business in the future. Thank You	Overall Rating
Date Reviewed: 01/16/2010
dnelsonjr from CT Member Since: 01/16/2010 View Member's: Reviews	I had a very good experience with Butterfly Photo. I spoke with Steve and he was helpful. I have done business with them before and will continue to.	Overall Rating
Date Reviewed: 01/12/2010
rpeterzullo from CT Member Since: 01/12/2010 View Member's: Reviews	Not only did they have the lowest advertised price on the web, but they also had the tv in stock and delivered it faster than expected for free!	Overall Rating
Date Reviewed: 01/12/2010
abby88 from AZ Member Since: 01/12/2010 View Member's: Reviews	I purchased a camcorder for christmas I received an email to contact Butterfly Photo the gentleman explained that the video card I ordered with the camcorder would work but not very good. I appreciated the advice and ordered the one he suggested the camcorder is great. It also came with a protective case when we opened it a zipper on the side compartment was broken I emailed Butterfly Photo and they shipped me a new one the next day. I am very pleased with the customer service. I will do business with this company in the future for sure.	Overall Rating
Date Reviewed: 01/11/2010
kellykids from NY Member Since: 11/30/2009 View Member's: Reviews	Great service - contacted me with delivery info and ordered arrived timely. Follow-up call to make sure everything arrived and was to may satisfaction was a nice touch.	Overall Rating
Date Reviewed: 01/06/2010
geraldprice48 from FL Member Since: 01/06/2010 View Member's: Reviews	I would order again in the future with Butterfly Photo as long as reps like Steve at ext 204 with his very pleasant attitude, very helpful and he knows the product! We need more reps like Steve.. I would recommend this merchant to a friend, because of reps like Steve. Thank You! Happy New Year	Overall Rating
Date Reviewed: 01/02/2010
thesamets@verizon.net from unknown Member Since: 12/06/2009 View Member's: Reviews	Communication with a live person some what difficult. Telephone system often says they are closed during business hours. Billing department does not specify the hours they are open. After completing the online transaction, I received an email to call Butterfly to schedule a delivery time and any delivery instructions. None of this was discussed, instead tried to sell expedited shipping, wall mount for TV and power surge protector. Butterfly sent this order via expedited shipping, despite on two separate phone calls to the same contact at Butterfly instructing not to ship expedited. Charged the expedited shipping fee. This was eventually refunded but was not a completely easy process. Obtaining the refund took some persistance and time. I will not do business with this one as a result of these difficulties. An acknowledgement of wrong doing would go a long ways. On the plus side of this transaction, received the item in good condition along with bonus cables.	Overall Rating
Date Reviewed: 12/31/2009
sjscholey from CA Member Since: 12/31/2009 View Member's: Reviews	Paid for express, they shipped ground. Called them immediately when I received their shipment email and they promised to correct and ship express. They did not. Received my package late. Asked to return. They committed to have Fed Ex pick up and 1 week later they haven't done that. Oh and I mustn't forget the numerous emails and 30 minute on hold calls. Avoid this merchant at all costs is my recommendation	Overall Rating
Date Reviewed: 12/30/2009
squish192 from NC Member Since: 12/30/2009 View Member's: Reviews	I purchased a 63" Samsung plasma TV. I was really concerned about some of the negative ratings here. The TV was the best price on the net, and free shipping. I had to call about delivery, but stayed with the free delivery and did not take the additional warranty. Delivery was faster than expected, and it was a good buying experience. I will be back.	Overall Rating
Date Reviewed: 12/30/2009
nss99 from NY Member Since: 12/30/2009 View Member's: Reviews	Great prompt service Delivery 8 days earlier than expected! Maybe because we are on Long Island and the truck started in NJ?	Overall Rating
Date Reviewed: 12/29/2009
Dewittjones from unknown Member Since: 08/26/2005 View Member's: Reviews	Great service. Simon was great to work with. He resolved all the minor problems and made the transaction very smooth. When Fedex didn't deliver the package on time, Butterfly refunded me all the shipping charges. I will definitely come back. Thanks!	Overall Rating
Date Reviewed: 12/28/2009
nathaliebv from NY Member Since: 12/28/2009 View Member's: Reviews	Samsung TV 46' Series 650 To be honest I was a little hesitant making such a big purchase over the internet from a online store, but my experience with Butterfly Photo was excellent! They called to offer a faster delivery, but I chose the free delivery and it was great, I was able to select a more convenient delivery date, I had to wait all day but, when the TV arrived the delivery guys even helped me to set it up. Very happy with the overall experience.	Overall Rating
Date Reviewed: 12/26/2009
niklasgummeson from unknown Member Since: 01/16/2007 View Member's: Reviews	Knowledgeable and friendly staff. Took the time to be personal and showed concern that my purchase was accurate and shopping experience was pleasant. I paid for 2-3 day deliver but got the 40 inch LCD TV in 30 hours! That was a great bonus. The only negative I have was the wait to get through to a person on the phone. However, it was definitely worth the wait. I will buy there again.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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