Date Reviewed: 01/11/2010
csmosx from TX Member Since: 01/11/2010 View Member's: Reviews	Customer service line is very good. My 50in TV broke during shipping (they use Fedex Freight), but their customer service is easily reached and they sent out another one for me. One problem is they did charge me to send out my replacement TV, as I didn't want to wait for them to receive my return. I thought this was unecessary as I rejected the shipment after checking it out on the Fedex truck. Why would they need to secure a return I never touched? Surely nothing I did would preclude me from a refund, am I right? In any case, they still handled things promptly and courteously. If that return/exchange is the extent of their mismanagement, I can't take off any stars for we live in a relative world, and relatively speaking, Vann's prices, service, and inventory warrant a five-star review.	Overall Rating
Date Reviewed: 12/30/2009
rugby49 from CT Member Since: 06/15/2005 View Member's: Reviews	Prices are excellent. Have not had a bad experience to call about.	Overall Rating
Date Reviewed: 12/18/2009
odenwalder from unknown Member Since: 12/03/2006 View Member's: Reviews	I have purchased many items from Vann's for two reasons - their prices are always competitive and my merchandise has always arrived on time and well packed. They are one of my favorite on-line merchants.	Overall Rating
Date Reviewed: 12/15/2009
kevinzhao from TX Member Since: 12/15/2009 View Member's: Reviews	First time order TV online, great experience, samsung PN58B650, price was by far the cheapest, order on 12/06/09 got it on 12/10/09, with free shipping, 4 days is fast, the TV is great, does buzz tho, so as my Panisonic, can't hear it form 3 feet away.	Overall Rating
Date Reviewed: 12/13/2009
rman66 from WA Member Since: 03/13/2005 View Member's: Reviews	I have purchased many items at vanns.com over the past decade. One word to describe their outfit.. INCREDIBLE! I am amazed at their customer service and how happy I am buying at Vanns.com . These guys rival amazon.com in customer service and satisfaction. Buy from them, you wont be dissatisfied. If you are, they will gladly do everything they can to make it right. a happy customer	Overall Rating
Date Reviewed: 12/10/2009
OffRadar from TN Member Since: 12/10/2009 View Member's: Reviews	Fantastic customer service! My wife ordered a Samsung 58"Plasma, PN58B860 for me as a surprise anniversary gift. I had been eyeing this baby for several months but never made the commitment. It arrived in a damaged box. I conducted a "box forensics study" & determined a fork lift punctured the bottom front of the box & shattered the screen. Delivered by FedEx. Contacted Vann's Customer Service and received an apology (not their fault)and my options. Made arrangements with C.S. for replacement and received it with no damage. All at no costs for shipping to me, the customer. Customer Service was exemplary, personable and caring. I had an all around very positive experience with Vann's. After a lot of research, I found Vann's to have the lowest price, no shipping, no taxes. I do admit I had concerns with ordering a large item like this on the net, but that has diminished with my Vann's experience. I highly recommend the Vann's choice. Real person, real experience!! L.Baccus	Overall Rating
Date Reviewed: 12/04/2009
parksunghwa from CA Member Since: 12/04/2009 View Member's: Reviews	I GOT A 46" LCD HDTV FOR $787.88 IT'S NO 2ND TIER BRAND BUT A SAMSUNG, THE BEST TV MAKER IN THE MARKET. AWESOME TV, AMAZING DEAL. THANKS VANN'S	Overall Rating
Date Reviewed: 10/16/2009
klems from IN Member Since: 10/16/2009 View Member's: Reviews	Was looking for a Samsung 50" 1080P plasma and Vanns was the least. i didn't expect the deal on the matching Blu ray (bought them both for $1100) and save myself $500 from Best Buy's lowest price!! After all of this it shipped the same day and I had in 2 days.. I will be buying there any chance i can. I was able to buy a pair of KLIPSCH speakers from what I saved!! WOW!	Overall Rating
Date Reviewed: 09/11/2009
FarhangOnline from CA Member Since: 09/11/2009 View Member's: Reviews	This is my first order from this company. I ordered a Maytag water filter. Price was fair. Shipping was for free. No problem at order process. Delivery was on time. Packaging was good. Everything was fine. Thank you Vann's.	Overall Rating
Date Reviewed: 09/03/2009
russelisa from NM Member Since: 09/24/2007 View Member's: Reviews	This is my first order. Easy to navigate, easy to buy and easy to pay. Thanks for the super service.	Overall Rating
Date Reviewed: 08/23/2009
exnykr35 from FL Member Since: 08/23/2009 View Member's: Reviews	During the past 18 months, I have purchased 4 TV from Vann's and they have always be up front re their prices and there tech help in order to make the right choice and there prices are the best online and versus the BIG BOX stores.	Overall Rating
Date Reviewed: 07/27/2009
jpmaz from AZ Member Since: 10/10/2006 View Member's: Reviews	I've purchased from Vanns many times over the past 18 months. They are a top notch retailer that I have 100% confidence in.	Overall Rating
Date Reviewed: 07/11/2009
rogerw533 from IL Member Since: 07/11/2009 View Member's: Reviews	Just placed my order and it has not arrived yet but the website, order procedure and price were excellent. I will continue to do business with your company, great job so far.	Overall Rating
Date Reviewed: 07/04/2009
mironw from FL Member Since: 07/04/2009 View Member's: Reviews	Best experience. Honest, fast, professional. I chose Vann’s for several reasons. 1. High level of satisfaction their customers were expressing. 2. Great price. 3. Free shipping (and no tax for Florida). 4. Pre-order and “notify me” options. I signed up to be notified when the TV becomes available and received an email about two weeks later. I placed my order the same day in the evening and got confirmation moments later. Order was approved and shipped next day morning!!! About an hour or so later I received tracking number and detailed instructions regarding pickup. I received the TV as promised (one day sooner than original estimate). The driver was very nice and actually brought the TV inside, suggested that I should check for damage not only the box but the TV as well and also helped with unpacking! The entire process was easy, pleasant and fast. There were no tricks, no games and no surprises. Bottom line: I’m very satisfied and would buy from Vann’s any time.	Overall Rating
Date Reviewed: 07/02/2009
owlmove from unknown Member Since: 01/11/2008 View Member's: Reviews	A very easy and good tranaction; item was in stock as advertised; I would definitely recomment Vann's as a reputable place to do business.	Overall Rating
Date Reviewed: 06/30/2009
Rajupenumetcha from TX Member Since: 08/16/2005 View Member's: Reviews	Vann's has the best customer service in the internet business world. The sales team is knowledgeble and polite enough to answer all my questions. Great place to do internet shopping	Overall Rating
Date Reviewed: 06/09/2009
samteng from unknown Member Since: 12/14/2005 View Member's: Reviews	Okay, I'm impressed. I ordered a set of surround speakers, and a subwoofer, two line items. From the time I confirmed my order, it took an hour and a half to ship both line items and send me tracking numbers. I really liked that they e-mailed me at every step. I have a feeling if I needed to contact them again, they would be just as on it. This my first experience with Vann's. I'll use them again. What is really funny, my son ordered the same items from Amazon and Crutchfield earlier in the day, and those guys are industry elites. I shop a lot with them, but I bet I get my speakers first. This is going to be funny.	Overall Rating
Date Reviewed: 06/08/2009
neonflx from WA Member Since: 06/08/2009 View Member's: Reviews	Great company to do business with, professional and helpful	Overall Rating
Date Reviewed: 06/08/2009
DrSS from CA Member Since: 11/25/2004 View Member's: Reviews	One of the best online purchases ever. Bought a DVD player over the Memorial day weekend. Within a day I had received 4 emails from them, confirming the order, approving the order, shipping the order and tracking info. The item was received on the 4th day via FedEx. Simply unbelievable!! There was a problem with the DVD player and I nervously called customer service expecting to pay shipping and restocking fees etc. The phone was answered on the first ring by a very nice gentleman, Jon Savage. He was very sympathetic and issued an RMA immediately and offered to provide a full refund. I chose to purchase an alternate model instead. Within 24 hours of the returned item, they had the new item shipped. Guys, these are the phenomenal. Don't look elsewhere. If they have it, just buy from them.	Overall Rating
Date Reviewed: 05/23/2009
rayforeman from AL Member Since: 12/02/2005 View Member's: Reviews	Great to deal with. Freindly, efficient and professional. Lowest price. I will use them again.	Overall Rating
Date Reviewed: 05/21/2009
rwoolsey from KS Member Since: 05/21/2009 View Member's: Reviews	Order processed and shipped in a single day.	Overall Rating
Date Reviewed: 05/21/2009
blubery52 from WA Member Since: 08/26/2006 View Member's: Reviews	I was shopping for a particular 52" LCD TV that has only very recently become available. The Vann's site posted a price that was excellent and offered the opportunity to check a box to have them email me when they first had the item in stock. I checked the box, they emailed me about 2 weeks later to notify me that they had the item, I went to their web site and purchased the item there, and everything about the transaction proceeded smoothly and efficiently (including no pestering of me to purchase additional accessories).	Overall Rating
Date Reviewed: 05/18/2009
Casey_Bryson from AL Member Since: 05/18/2009 View Member's: Reviews	After placing orders for the Samsung HZ15W Digicam on several sites (Computers4sure, Costcentral, and Fotoconnection) only to find out that each site did not have the item in stock - even though they confirmed that it was at the time of order - Vann's was a pleasant return to normalcy. I ordered it and within 4hrs I had e-mails for the order confirmation, purchase approval, shipping, and tracking from fedex. Quite a contrast to the tactics others use to delay and "secure" your order. Vann's is the real deal and the product is amazing. I will order from them again without hesitation. Thanks Vann's!!!	Overall Rating
Date Reviewed: 05/13/2009
tonystage from MN Member Since: 05/13/2009 View Member's: Reviews	After ordering a Pioneer Reciever throughs Vanns, I immediatly received a confirmation email. Moments later received another e-mail from Vanns asking that I call to verify the order for security purposes. I called the number given and a breathing person actually answered the phone, no prompts.Because the shipping address was different than my billing address Vanns wanted to verify I indeed was the card holder. In all of my on-line ordereing I have never had a seller call to confirm for security purposes. Being a recent victim to idenity theft Vann's policies should be praised and should set the standards for other sellers. After verifying that I was the purchaser I received yet another prompt e-mail stating the product had shipped and was given a tracking number. Pricing through Vanns was competitive but their excellent service makes them the best buy. There is nothing more I could ask or expect from a seller. 10 out of 10	Overall Rating
Date Reviewed: 04/30/2009
ElectricFushiaBoy from WA Member Since: 05/17/2007 View Member's: Reviews	My order came a day earlier than scheduled, I will certainly recamend Vanns to my friends.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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