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March 22, 2010   HOME

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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 48 148 1594
Neutral (3) 2 12 151
Negative (1 or 2) 2 9 242
Total Reviews 52 169 1987
Avg Rating 4.5 Star Review
4.48
4.5 Star Review
4.37
4 Star Review
4.12
Address: 2555 W.190th St.
Torrance, CA 90504 - US
Website: http://www.macmall.com
Business Hours: Weekdays: 8-9PM EST (5AM-6PM PST), Weekends: 9-6PM EST (6AM-3PM PST)
Sales Phone: 800-622-6255
Service Phone: 800-328-2790
Sales Email: macmallsales@macmall.com
Cust Service Email: customerservice@macmall.com

MacMall

http://www.macmall.com

With PriceGrabber Since 05/04/1999


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Date Reviewed: 03/04/2010
judyc477 from unknown
Member Since:
07/02/2007

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Reviews
I don't get (and hate) the whole shipping rebate thing...come on! it's either free or it isn't. Others are doing away with the rebates, specially on shipping is very annoying which is why I haven't bought from you more (but a friend talked me into buying the printer and since I was in the site... well... I needed a new cheap camera) Overall Rating
3 Star Review
 
Date Reviewed: 01/28/2010
maurices104 from unknown
Member Since:
10/16/2009

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Reviews
Good place to do business with Overall Rating
4 Star Review
 
Date Reviewed: 01/27/2010
billcamera1 from unknown
Member Since:
11/11/2009

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Reviews
easy, simple, no complications. a good deal. but i'm always looking for free shipping deals. Overall Rating
5 Star Review
 
Date Reviewed: 01/25/2010
tellartbob from unknown
Member Since:
01/09/2010

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Reviews
I have always had a good experience shopping at MacMall. The only part of the process that I do not enjoy is the detailed and somewhat complicated rebate process and instructions. If you could find a way to simplify these areas (rebate process and rebate instructions) I would raise my evaluation to excellent in most categories.
Retailer Response (01/27/2010): Thank you for your feedback and recent purchase. We appreciate customers like you who take time to express their opinions. We're happy to know you've had a positive experience with us. Our goal is to provide customers like you with the best online shopping experience possible. If you have any concerns, please feel free to call our toll-free number at 1-800-622-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your business.
Overall Rating
4 Star Review
 
Date Reviewed: 01/25/2010
kwsowell from unknown
Member Since:
01/09/2010

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Reviews
i wanted to buy 3 macs today, but the prices were to high. but i still got 900 bucks worth of stuff at good prices.
Retailer Response (01/27/2010): Thank you for your feedback and recent purchase. We appreciate customers like you who take time to express their opinions. We're happy to know you've had a positive experience with us. Our goal is to provide customers like you with the best online shopping experience possible. If you have any concerns, please feel free to call our toll-free number at 1-800-622-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your business.
Overall Rating
4 Star Review
 
Date Reviewed: 01/24/2010
rfusilier1964 from unknown
Member Since:
01/08/2010

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Reviews
I appreciate the "special offers" with purchase, thank you. Overall Rating
5 Star Review
 
Date Reviewed: 01/24/2010
jlangfitt from unknown
Member Since:
01/08/2010

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Reviews
Ok you guys got me on the deal of the day. I had only planned on researching something else, and I saw the car dock for the iphone and it was a phenomenal price. Total impulse buy! Overall Rating
5 Star Review
 
Date Reviewed: 01/16/2010
tonyayoung from unknown
Member Since:
12/31/2009

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Reviews
The ordering process was easy and straight forward. It gives you a chance to edit the order within the last stage of ordering and a chance to make sure all information submitted is correct. I like this company so far...waiting to see the quality of the product now; and see if it's here next day overnight as I ordered. Overall Rating
4 Star Review
 
Date Reviewed: 01/15/2010
janellandbob from unknown
Member Since:
12/17/2009

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Reviews
2+ hr on hold just to ask a question. then they there prices did not match when you add to to the cart. just hoping they get it to me within the time frame. they might do 1.3 billion in sales but they sure could get a little more help. they change the rebate amount with out changing there web pages first. NOT A FRIST CLASS COMPANY. must have a lot of sheep bying here. Overall Rating
2 Star Review
 
Date Reviewed: 01/15/2010
WaltSteindler from SC
Member Since:
01/06/2009

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Reviews
Good experience. Answered queries promptly. No hassle return Overall Rating
5 Star Review
 
Date Reviewed: 01/14/2010
irrylathus from unknown
Member Since:
12/29/2009

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Reviews
Terrific prices and convenient shopping. Overall Rating
5 Star Review
 
Date Reviewed: 01/13/2010
mascalf from unknown
Member Since:
12/28/2009

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Reviews
I keep trying to submit my review and it keeps asking me to verify my order number. I did it several times and it won't accept the order number on my printed out order. Overall Rating
5 Star Review
 
Date Reviewed: 01/13/2010
davedude092 from unknown
Member Since:
12/28/2009

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Reviews
Very competivite prices. After seeing MacMall's prices, that was the only store I even considered purchasing from. Overall Rating
4 Star Review
 
Date Reviewed: 01/12/2010
redhawknbogey from unknown
Member Since:
12/27/2009

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Reviews
I really enjoy your site and special offers.. i always tell all of my friends and family if they are going to buy apple products to purchase them from macmall! Overall Rating
5 Star Review
 
Date Reviewed: 01/10/2010
ravenregina from unknown
Member Since:
12/20/2009

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Reviews
Thus far the order process has been great. Overall Rating
4 Star Review
 
Date Reviewed: 01/09/2010
jason from unknown
Member Since:
12/31/2009

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Reviews
I love shopping at Macmall - prefer it over Apple.com even. but the rebates are tricky and I wish they were a little easier to navigate. It's a bit confusing. Overall Rating
5 Star Review
 
Date Reviewed: 01/08/2010
csdesigns from NC
Member Since:
02/23/2008

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Reviews
I hadn't placed an order with them in about 3-4 yrs because how much they tried to screw me over last time. Decided to give them a second chance and boy am I kicking myself. I am convinced their customer service reps only get paid based on how many customers they can turn down for refunds and returns. They are the most untrustworthy merchant on the web IMHO, and that is saying a lot because I buy a lot of stuff from the web. I've been given the run-around the past few weeks on where my order is, and the worst part of all of this is that even though I have yet to receive the order and that nothing was ever shipped out, when I requested a cancellation and refund, the rep basically refused, then conceded, then tried to go behind my back and send the order anyway so that I wouldn't be able to return it! What a complete (female dog) and a complete turd of a company. Overall Rating
1 Star Review
 
Date Reviewed: 01/08/2010
thansell from unknown
Member Since:
12/23/2009

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Reviews
have used this merchant b4 very happy with them no problems so far they have done everything they said they would n in a timely manner Overall Rating
5 Star Review
 
Date Reviewed: 01/07/2010
rgkstrobel from unknown
Member Since:
12/22/2009

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Reviews
I was never able to fill in the code # from the back of the credit card, no matter how hard I tried. Also, the sum total of the order according to my calculation and the calculation on the computer differed by about $ 10. Overall Rating
3 Star Review
 
Date Reviewed: 01/06/2010
fourdwz2010 from unknown
Member Since:
12/02/2009

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Reviews
HAD DIFFICULTY GETTING THE CHECKOUT TO ACCEPT A CREDIT/DEBIT CARD, CALLED CREDIT CARD AND THEY SAID THE ACCOUNT HAD NOT EVEN BEEN ACCESSED. Finally used a chase card and it went through.... There was nothing wrong with the first two cards, as I said, THE ACCOUNTS DID NOT EVEN SHOW THAT THE ACCOUNTS WERE ACCESSED.. Overall Rating
4 Star Review
 
Date Reviewed: 01/05/2010
blc5959 from unknown
Member Since:
12/27/2009

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Reviews
I had enormous difficulty placing my order with a different ship to and bill to address If the delivery goes well however and the merchandise lives up to expectations, I will certainly shop here again. Overall Rating
5 Star Review
 
Date Reviewed: 01/05/2010
pzeka72 from unknown
Member Since:
09/04/2009

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Reviews
I enjoy shopping from MacMall. I have used PCMall for years and have now changed to a Mac. This is a good company. Good variety of products. Good competetive prices. Fast shipping. Overall Rating
5 Star Review
 
Date Reviewed: 01/04/2010
wilson32086 from FL
Member Since:
10/03/2005

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Reviews
I am usually offered free shipping when I order and espcially for christmas holidays I would think this would be appropriate. Other than that guess all was ok.
Retailer Response (01/05/2010): Thank you for your feedback and recent purchase. We appreciate customers like you who take time to express their opinions. We're happy to know you've had a positive experience with us. Our goal is to provide customers like you with the best online shopping experience possible. If you have any concerns, please feel free to call our toll-free number at 1-800-622-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your business.
Overall Rating
5 Star Review
 
Date Reviewed: 01/03/2010
3mbtrott from unknown
Member Since:
12/18/2009

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Reviews
Once again, excellent web ordering experience. Overall Rating
5 Star Review
 
Date Reviewed: 01/03/2010
mirta.collazo from unknown
Member Since:
12/18/2009

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Reviews
I have purchased two netbooks one ipod and now these two items, the prices are awesome and the shipping lightning fast. Will be back to shop Macmall. Overall Rating
5 Star Review
 
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