Date Reviewed: 03/06/2010
george.hamell.jr from unknown Member Since: 02/25/2010 View Member's: Reviews	This has been one of my worse experiences to order a product on line. The process would not let me order ink either as a guest or Dell customer. It is madding to set up an order and go thru the process only to dead ended at the payment page. Could not scrool down the press "continue". I still don't know how I did this time. PS I tried to purchase at Walmart but they were out of Black ink. Once I was able to order on line things went very well.	Overall Rating
Date Reviewed: 03/06/2010
kevin_mcgillicuddy from unknown Member Since: 02/18/2010 View Member's: Reviews	Only problem I had was that in entering my zip code in the format allowed by the on line system, it left out the hyphen between the first five and last four digits. It then said that was a non-standardized address format and could delay delivery or cause the wrong tax amount, etc. There was no way in the system to make it add a hyphen. That just added a few minutes to the order process while I tried to figure out how to make it a "standardized" address format.	Overall Rating
Date Reviewed: 03/06/2010
Rfneedles from unknown Member Since: 02/18/2010 View Member's: Reviews	The ad that caught my eye when I decided to purchase this computer said FREE SHIPPING WITHIN 48 HOURS. When I was making my on-line purchase I was given several options where I had to select a delivery according to a fee. That was dissapointing. I could not get your chat room to work! I would have liked to have these options explained to me. I will be satisfied to pay the delivery charges if I get my new Dell in 48 hours. Thank you	Overall Rating
Date Reviewed: 03/06/2010
cseveer from unknown Member Since: 02/18/2010 View Member's: Reviews	As a long time Dell customer, it seems that customer service has reached an all time low, along with that Dell appears not to want to remain competitive and offer to loyal customers price matching, I now find that other stores are offering the same printer (Epson 810) for $179.00 and Dells price is $219.00. I feel that good customers deserve to be given the best price that others are too willing to give on the same product. This may be a short term gain for Dell, but will persuade loyal customers like myself to take my hard earned money elsewhere. Michael Dell. something needs to be done. Also I was not given 3% dicount for choosing Dell Preferred account, and I would like that to be corrected. Reeves	Overall Rating
Date Reviewed: 03/06/2010
concordzoo from unknown Member Since: 02/18/2010 View Member's: Reviews	it was a little difficult to check out - it sent me to apply for account instead of using or log onto my account	Overall Rating
Date Reviewed: 03/06/2010
lenaharris26 from unknown Member Since: 02/10/2010 View Member's: Reviews	no thoughtes	Overall Rating
Date Reviewed: 03/05/2010
lyndielou42 from unknown Member Since: 02/24/2010 View Member's: Reviews	This is the third time I've purchased merchandise from Dell on line and have been pleased with the service. I do think there should be a seperate billing and mailing address since they are not always the same.	Overall Rating
Date Reviewed: 03/05/2010
railfann from unknown Member Since: 02/17/2010 View Member's: Reviews	Dell's site is a snap to use; easy to sign-in, easy to find the needed item, easy to check-out. One of the best on the 'Net.	Overall Rating
Date Reviewed: 03/05/2010
larry from unknown Member Since: 02/17/2010 View Member's: Reviews	I tried to edit my shipping address but each time I did, the address did not change. The system would not allow me to remove a company name from which I retired over 5 years ago.	Overall Rating
Date Reviewed: 03/05/2010
theshadow from unknown Member Since: 09/25/2006 View Member's: Reviews	The system kept rejecting my order because my SSN and mother's maiden name were supposedly wrong, which they weren't. It was hard to find a phone number to call because Dell hides it in small font in the upper right part of the page. Then I was put on hold. I almost gave up but returned to the web page and this time the order was accepted. I almost switched to HP because I got so fed up.	Overall Rating
Date Reviewed: 03/05/2010
dalephelt from unknown Member Since: 02/17/2010 View Member's: Reviews	Great purchase experience and ease of navigating the website.	Overall Rating
Date Reviewed: 03/05/2010
bernice_kieffer from unknown Member Since: 02/17/2010 View Member's: Reviews	A very pleasant shopping experience. Would like to see easier system comparison however; had to use two browser pages to really compare features.	Overall Rating
Date Reviewed: 03/04/2010
mmarzette from unknown Member Since: 02/23/2010 View Member's: Reviews	Everything so simple and easy, took me only 15 minutes to find and order laptop I wanted!!	Overall Rating
Date Reviewed: 03/04/2010
dtorres from unknown Member Since: 02/23/2010 View Member's: Reviews	I bought what I wanted and a low price.	Overall Rating
Date Reviewed: 03/04/2010
lcetherington from unknown Member Since: 02/23/2010 View Member's: Reviews	Been very happy with my Dells (3 desktops and a laptop), and plan on sticking with Dell, although their choice of delivering carrier need to be reconsidered. FedEx has become very lax in their home delivery schedules. One of my desktops was in my town at the FedEx distribution for 2 days before delivery was attempted.	Overall Rating
Date Reviewed: 03/04/2010
wcornwell2 from unknown Member Since: 02/16/2010 View Member's: Reviews	I have ordered from Dell before and I am always impressed by the shipping time frame and quality of merchandise. Everything is explained in terms one can understand.	Overall Rating
Date Reviewed: 03/04/2010
wawataxi from unknown Member Since: 02/16/2010 View Member's: Reviews	this is the third time i've purchased a computer from dell and have not been disappointed	Overall Rating
Date Reviewed: 03/04/2010
rlu53 from unknown Member Since: 02/16/2010 View Member's: Reviews	This is the seventh Dell computer that I have purchased for me and my grandkids - the last was a Dell laptop for a grandson that was purchased at Best Buy. Dell has made wonderful computers for my judgement. Wish you would get me correctly on your mailing list, however. I am receiving all the mail for a granddaughter, Megan Lavoie and have tried to correct this to no avail. Just wish you made a desktop just like the large screen all-in-one computer like HP has so I can replace this Dell 8400 that I am currently using. I am getting e-mails from you.	Overall Rating
Date Reviewed: 03/04/2010
jbsier from unknown Member Since: 02/16/2010 View Member's: Reviews	I was pricing this equipment in the AM and I thought shipping was free. This afternoon it cost me $12.00. Also, I went to the web site based on a newspaper flyer. I punched in the "value code" and I got different equipment than was in the flyer. Confusing. Also, at check out, in a pop up window I was asked for additional security information requested by my bank. I don't like being asked for additional information that my bank should already know. It seems fishy to me.	Overall Rating
Date Reviewed: 03/04/2010
CarterA from unknown Member Since: 02/21/2008 View Member's: Reviews	so far so good. Currently own a dell product that I am quite happy with. Looking foward to another excellent product.	Overall Rating
Date Reviewed: 03/03/2010
rndjr from unknown Member Since: 02/22/2010 View Member's: Reviews	First time buyer with dell and experience was good. Price was excellent and will deal direct with dell for future needs.	Overall Rating
Date Reviewed: 03/03/2010
tonianntx from TX Member Since: 08/24/2005 View Member's: Reviews	As promised and ready to install - wish it would have come with some instructions no worries since its all on line somewhere!	Overall Rating
Date Reviewed: 03/03/2010
hexad.pastimes from unknown Member Since: 02/20/2010 View Member's: Reviews	Dell has a very good configuration process for their computer systems.	Overall Rating
Date Reviewed: 03/03/2010
chicojse from unknown Member Since: 02/10/2010 View Member's: Reviews	HAVE HAD A GREAT RELATIONSHIP WITH DELL FOR YEAR'S,NEED TO SHOW HOW TO CHANGE PASSWORD ON OPENING PAGE, HARD FOR ME TO FIND IT,NOT EASY FOR ME TO FIND IT TO CHANGE.	Overall Rating
Date Reviewed: 03/03/2010
alikautz from unknown Member Since: 02/22/2010 View Member's: Reviews	This is the third wireless mouse I have had to buy is they just do not last (batteries replaced do not seem to matter). I love the wireless mouse concept as it doubles as a remote control when I sit back and watch something on my 23" monitor connected to my laptop. However, it is the pits when they suddenly die for no reason!	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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