Date Reviewed: 03/17/2010
kellerja from unknown Member Since: 03/07/2010 View Member's: Reviews	Last night I tried to place this order, and I kept getting error messages. They said I had not filled in information that I had filled in; in fact, I was looking at the filled in information that the messages said was missing. So I waited until today and was able to complete my order.	Overall Rating
Date Reviewed: 03/17/2010
twhit2186 from unknown Member Since: 03/07/2010 View Member's: Reviews	Dell has become a third rate company - beyond terrible customer service and care. Any call to Dell (even the simplist inquiry)requires at least an hour time committment, at least 5 transfers and probably 1 or 2 disconnects to finally get to a recorded message that the dept. you need is not available at this time! I have 4 Dell computers in my house along with all the related accessories. I use to think Dell was the best and would only order from them - Sorry Dell! - you have lost me as a future customer!! Not that you care - obviously :( To bad for you - another good company will soon bite the dust I'm afraid from third rate service and product quality deterioration. So sad.	Overall Rating
Date Reviewed: 03/17/2010
packshack from unknown Member Since: 03/07/2010 View Member's: Reviews	They have no way for you to give them your billing address when it is different from your shipping address and is a post office box. Hopefully my post office will catch this and I will get my bill.	Overall Rating
Date Reviewed: 03/17/2010
cpolewarczyk from unknown Member Since: 03/03/2010 View Member's: Reviews	I should have Free Shipping but my order didn't reflect that. I tried the CHAT and it kept sending me to Bing. I'm displeased about the shipping. Otherwise a positive 3rd order with Dell.	Overall Rating
Date Reviewed: 03/17/2010
j.marabella from unknown Member Since: 02/28/2010 View Member's: Reviews	Couldn't figure out how to change billing address from being the same as shipping address. Shopping experience itself was excellent.	Overall Rating
Date Reviewed: 03/17/2010
hlspence from unknown Member Since: 12/01/2008 View Member's: Reviews	I like the service	Overall Rating
Date Reviewed: 03/17/2010
rhimurray from unknown Member Since: 02/28/2010 View Member's: Reviews	good	Overall Rating
Date Reviewed: 03/17/2010
callsup from unknown Member Since: 02/28/2010 View Member's: Reviews	Site is not easy to navigate. Everytime I visit, I get different options. Once an item is spec'd, hard to go back and see what the details of the system are. Operating system etc. Comarison also difficult.	Overall Rating
Date Reviewed: 03/16/2010
lwlong from unknown Member Since: 03/06/2010 View Member's: Reviews	I re-entered data too many times Some purported errors never were made clear to me. We've effortlessly ordered a lot of ink in the last four years. Until today my experience with Dell has been perfect, today's experience was a total disaster.	Overall Rating
Date Reviewed: 03/16/2010
Saintseattle from unknown Member Since: 03/06/2010 View Member's: Reviews	Bought a decent laptop from Dell last month for 0% interest. Today they wanted 29.99% to add printer....I didn't feel like a valued customer.	Overall Rating
Date Reviewed: 03/16/2010
afton124 from unknown Member Since: 03/06/2010 View Member's: Reviews	I have always had good customer service from Dell.com. The information I need to make the product choices are always presented in an easy to understand manner.	Overall Rating
Date Reviewed: 03/16/2010
mlcrunk from unknown Member Since: 02/19/2009 View Member's: Reviews	More discounts for previous buyers.	Overall Rating
Date Reviewed: 03/16/2010
broderickp from unknown Member Since: 02/27/2010 View Member's: Reviews	would like estimate ship date shown earlier--would also like ability to alter ship date (I'm sometimes out of town on the estimated delivery date).	Overall Rating
Date Reviewed: 03/16/2010
wcsdas from unknown Member Since: 02/27/2010 View Member's: Reviews	everything is going well with my shopping except for the delays on my computor	Overall Rating
Date Reviewed: 03/16/2010
JamesOffspring1 from unknown Member Since: 02/27/2010 View Member's: Reviews	Very Good Service.	Overall Rating
Date Reviewed: 03/16/2010
paulymustang from unknown Member Since: 02/27/2010 View Member's: Reviews	easy building and ordering, no problems. Thanks!!!	Overall Rating
Date Reviewed: 03/16/2010
edlongo from unknown Member Since: 02/27/2010 View Member's: Reviews	Best prices from dell online came from using dell Home catalog and entering deal code from there. great savings that way. Online customizing options were easy to follow and work with.	Overall Rating
Date Reviewed: 03/16/2010
brian from unknown Member Since: 02/27/2010 View Member's: Reviews	Had lots of trouble placing the order, not assembly the order. Esp. in the area of billing and shipping address. Will call on Monday to make sure all is well, not 100% confident with the order.	Overall Rating
Date Reviewed: 03/16/2010
hracelis from unknown Member Since: 02/27/2010 View Member's: Reviews	I am able to do my research and compare products to make a purchase order.	Overall Rating
Date Reviewed: 03/16/2010
lizozselcuk from unknown Member Since: 02/27/2010 View Member's: Reviews	I am extremely frustrated. I placed my order, my credit card company fraud division decided I needed protection and disallowed the order, even though I called them back immediately to confirm I had indeed placed the order. So sorry, they said, I would have to start over with my Dell order. Here is where you guys come in: I didn't want to place an entirely new order for fear that I order twice. So I ended up waiting on hold for 10 minutes, talking to someone who couldn't help me, he sent me to another number where I waited on hold for 5 minutes and was then hung up on. I recalled Dell, got put on hold for 7 minutes, the automated system said it would connect me to a person but instead connected me to another system that said that your 24 hour service wasn't actually 24 hours and I should go to the webpage. The webpage leaves me no place to write to anyone to explain what happened, the e-mail message I got confirming my order leaves me no number or e-mail address to respon	Overall Rating
Date Reviewed: 03/16/2010
lomarski from SC Member Since: 11/07/2004 View Member's: Reviews	my hardest thing was remembering my password, everything on your site was great	Overall Rating
Date Reviewed: 03/16/2010
jcnorcross123 from unknown Member Since: 02/27/2010 View Member's: Reviews	I have always bought from DELL.	Overall Rating
Date Reviewed: 03/15/2010
sb2k000 from unknown Member Since: 03/03/2010 View Member's: Reviews	as a member of AAA i wanted to use my 25$ off coupon for my laptop. 2 and a half hours later and after speaking to no less than 10 TEN Dell employees, i THEN learnd my AAA coupon could not be used on the regular site i had to be diverted to an EPP website which of course did not have the laptop i initially wanted to purchase. Absolutely the worse customer experience of my life!	Overall Rating
Date Reviewed: 03/15/2010
scott.walker from unknown Member Since: 04/29/2008 View Member's: Reviews	Again - What a total scam to ship to Alaska. 12 bucks for everyone else? and 69 bucks for alaska? Ketchikan is just a hop and a skip frome Seattle. Please tell Dell that Alaska (especially Ketchikan) is in the UNITED STATES and it doesnt coat that much extra.. in a positive note, We got it exactly one week later after ordering, but I didnt want to have to pay extra for it. The computer does look great.	Overall Rating
Date Reviewed: 03/15/2010
wayne.devries from unknown Member Since: 03/04/2010 View Member's: Reviews	One thing I didn't understand. I placed the order 3/4/10 with a 7 day delivery. The site stated eveything was there to "build". But estimated delivery date is 3/23/10. Why the long time? I was pleasantly surprised to receive my order much earlier than expected.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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