Date Reviewed: 03/20/2010
ermasable from unknown Member Since: 03/10/2010 View Member's: Reviews	was very easy	Overall Rating
Date Reviewed: 03/20/2010
terk from unknown Member Since: 03/03/2010 View Member's: Reviews	I cannot believe how bad my experience with Dell; placing the order three times, frozen green bars, disapearing items in cart. It has taken me over an hour to order a computer I ahve quoted twice, and my bigger concer is I want to order two more computers next week. I will shop around, because your website is rediculous.	Overall Rating
Date Reviewed: 03/20/2010
onetime1962 from CA Member Since: 06/11/2008 View Member's: Reviews	I just love the way bussines is handle which makes continue shopping with same outfit.	Overall Rating
Date Reviewed: 03/20/2010
rmcarter4 from unknown Member Since: 03/03/2010 View Member's: Reviews	I had to push the submit button for my order 3 times. Normally online sites tell you to NEVER do this more than once. The first time I waited ten minutes for a response, before pushing it the second time. Then a screen came up asking me to verify my address once again, and I confirmed my address again, but still nothing happened with my order. So finally I pushed the submit button a third time, and my order finally went through. This makes me very uncomfortable since I am afraid of submitting more than one order. Please make sure that I only submitted my order one time, for three KVR333x64C25/512 Kingston memory boards, for a total of $63.57. Thank you!	Overall Rating
Date Reviewed: 03/19/2010
jamieblue24 from unknown Member Since: 03/08/2010 View Member's: Reviews	the pop up sales person was very annoying. It would have been okay if it had only happened once or twice or if had been over in the corner, but it felt like it popped up every 5 minutes and it was in the middle of the page. It interrupted what I was already trying to order, everytime!	Overall Rating
Date Reviewed: 03/19/2010
memama from unknown Member Since: 03/09/2010 View Member's: Reviews	frustrating bad info on my address if someone else sold real dell ink I would go there added 03/19 a virus came in with this page and I quarantined it	Overall Rating
Date Reviewed: 03/19/2010
chevyrod31 from unknown Member Since: 03/09/2010 View Member's: Reviews	I hit the purchase button and kept getting a popup asking me for my 4-digit Zip Code extension. I have no idea what it is so it made it very difficult to get the order entered properly. In fact, I chatted with a Dell agent just to make sure I had no inadvertently ordered more than one monitor since I had to hit the purchase button more than once to get the order to process.	Overall Rating
Date Reviewed: 03/19/2010
randy from unknown Member Since: 03/02/2010 View Member's: Reviews	I'm just ordering ink. It would make things a whole lot easier if you provided a "repeat this order" option.	Overall Rating
Date Reviewed: 03/19/2010
Tiffani233 from unknown Member Since: 03/02/2010 View Member's: Reviews	The placing of my order was a nightmare. It took forever. It presented too many errors, which I couldn't understandwhy??? It was way too time consuming. wow!!!!! What an ordeal!!!	Overall Rating
Date Reviewed: 03/19/2010
jgharis from unknown Member Since: 03/02/2010 View Member's: Reviews	For a leader in the industry, it makes no sense that the website makes it so difficult to order. When I see the site has changed, I always think it will be better and I am always wrong. This time was actually worse because of drop downs that wouldn't go up and the floating chat/help lady who returned after I X'd her. If we weren't stuck with Dell-only cartridges, I'd never come back. You can make it easy-once a CUSTOMER clicks through for ink cartridges, get rid of the sales stuff on the page. Let me see the choices, select what I want and click to another ad-free page to pay. I've seen all the ads I need on the 1st two pages. Your process tarnishes Dell's reputation so badly that we take turns in the office for who has to deal with your website.	Overall Rating
Date Reviewed: 03/19/2010
deb_beckmann from unknown Member Since: 03/02/2010 View Member's: Reviews	For this promotion, 10 day shipping was free, and so was 3-5 day shipping. However, the default was 10 day shipping. When I noticed that I had submitted my order with the default 10 day free shipping instead of the 3-5 day free shipping, I contacted Customer Service and they not only quickly helped me, but they actually upgraded me to next day shipping for free! Wow! I totally did not expect that! I have never had that kind of Customer Service! Thanks Dell!	Overall Rating
Date Reviewed: 03/19/2010
theobr from unknown Member Since: 01/23/2005 View Member's: Reviews	description of computer could give info on available open slots and drive bays. Also a 360 view of case and interior would be nice along with size of power supply and type/number of cooling fans.	Overall Rating
Date Reviewed: 03/19/2010
dme71670 from unknown Member Since: 03/02/2010 View Member's: Reviews	Your site for ordering was wonderful, it just took me a little time to make up my mind. I hope I did everything right. It's excellent that you can click on and talk to someone who knows all the details, before you order. I wasn't sure about my order # so I entered my Purchase ID.	Overall Rating
Date Reviewed: 03/19/2010
truittl from unknown Member Since: 03/02/2010 View Member's: Reviews	When I selected next day delivery, I was expecting the purchase to be delivered in two days at the most. After checkout, I realized the order may not be delivered for 6 or 7 days.	Overall Rating
Date Reviewed: 03/19/2010
langmarz from unknown Member Since: 03/02/2010 View Member's: Reviews	Unable to answer #4 as I didn't have any items out of stock.	Overall Rating
Date Reviewed: 03/18/2010
ginalster from unknown Member Since: 03/07/2010 View Member's: Reviews	Could not get the screen to take the order with my account. Called the merchant - they want to charge me to talk to a tech rep! Routed around and around electronically! Finally purchased the printer with another credit card. What a disaster of a shopping experience! Fix your darn automated system and online, give a clear picture of why there is an error. Next time I'm buying an HP printer!	Overall Rating
Date Reviewed: 03/18/2010
j.marabella from unknown Member Since: 02/28/2010 View Member's: Reviews	Couldn't figure out how to change billing address from being the same as shipping address. Shopping experience itself was excellent.	Overall Rating
Date Reviewed: 03/18/2010
tom.armitage from unknown Member Since: 03/08/2010 View Member's: Reviews	This is the worst experience I have ever had trying to find the correct SKU for the accessory I was purchasing. The SKU is not tied to my Service Tag # and if it had not been for the Customer Service Rep I telephoned (Joyce Kaster), I never would have found the TD175. Your after-sales web service is terrible. What has happened to Dell? It used to be my computer of choice, but Gateway after-sales service put Dell to shame.	Overall Rating
Date Reviewed: 03/17/2010
kellerja from unknown Member Since: 03/07/2010 View Member's: Reviews	Last night I tried to place this order, and I kept getting error messages. They said I had not filled in information that I had filled in; in fact, I was looking at the filled in information that the messages said was missing. So I waited until today and was able to complete my order.	Overall Rating
Date Reviewed: 03/17/2010
twhit2186 from unknown Member Since: 03/07/2010 View Member's: Reviews	Dell has become a third rate company - beyond terrible customer service and care. Any call to Dell (even the simplist inquiry)requires at least an hour time committment, at least 5 transfers and probably 1 or 2 disconnects to finally get to a recorded message that the dept. you need is not available at this time! I have 4 Dell computers in my house along with all the related accessories. I use to think Dell was the best and would only order from them - Sorry Dell! - you have lost me as a future customer!! Not that you care - obviously :( To bad for you - another good company will soon bite the dust I'm afraid from third rate service and product quality deterioration. So sad.	Overall Rating
Date Reviewed: 03/17/2010
packshack from unknown Member Since: 03/07/2010 View Member's: Reviews	They have no way for you to give them your billing address when it is different from your shipping address and is a post office box. Hopefully my post office will catch this and I will get my bill.	Overall Rating
Date Reviewed: 03/17/2010
cpolewarczyk from unknown Member Since: 03/03/2010 View Member's: Reviews	I should have Free Shipping but my order didn't reflect that. I tried the CHAT and it kept sending me to Bing. I'm displeased about the shipping. Otherwise a positive 3rd order with Dell.	Overall Rating
Date Reviewed: 03/17/2010
hlspence from unknown Member Since: 12/01/2008 View Member's: Reviews	I like the service	Overall Rating
Date Reviewed: 03/17/2010
rhimurray from unknown Member Since: 02/28/2010 View Member's: Reviews	good	Overall Rating
Date Reviewed: 03/17/2010
callsup from unknown Member Since: 02/28/2010 View Member's: Reviews	Site is not easy to navigate. Everytime I visit, I get different options. Once an item is spec'd, hard to go back and see what the details of the system are. Operating system etc. Comarison also difficult.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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