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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 17 30 230
Neutral (3) 0 2 7
Negative (1 or 2) 1 1 18
Total Reviews 18 33 255
Avg Rating 4.5 Star Review
4.61
4.5 Star Review
4.61
4.5 Star Review
4.55
Address: 4810 37th Street
Long Island City, NY 11101 - US
Website: http://www.fragrancex.com
Business Hours: 24hrs
Sales Phone: 888-557-3738
Service Phone: 888-557-3738
Sales Email: support@fragrancex.com
Cust Service Email: support@fragrancex.com

FragranceX.com

http://www.fragrancex.com

With PriceGrabber Since 01/28/2004


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Date Reviewed: 05/05/2009
morganmc from WV
Member Since:
05/05/2009

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Reviews
This was by far the worst service I have ever received from a company. Let me explain.. I ordered my perfume, got it pretty quickly, just to open it and find that the spray nozzle had obviously been ripped off and put back on. I smelled the perfume and it was NOT THE PERFUME THAT I ORDERED! Someone had obviously attempted to put some knockoff in the bottle and pass it off for what I ordered. I have been wearing the same fragrance for 10 years, I should know. So I emailed them.. got an auto response that said that they would email me back in ONE DAY. I didn't get a response after a WEEK OF WAITING. So I emailed them AGAIN and finally got a very rude response back saying that it isn't a knockoff and there is nothing they can do. I am LIVID. Overall Rating
1 Star Review
 
Date Reviewed: 05/05/2009
lighttouch from unknown
Member Since:
04/17/2009

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Reviews
This is my first time ordering from this company. The price is fantastic and the process of ordering was easy and quick. I would like to repeat this survey once I recieve my perfume.Thank you for having my favorite perfume which I can't find ANYWHERE now. Overall Rating
4 Star Review
 
Date Reviewed: 05/02/2009
marilyn.bennet from unknown
Member Since:
04/23/2009

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Reviews
Excellent merchant, I'm already a repeat customer and will continue to shop with FragranceX Overall Rating
5 Star Review
 
Date Reviewed: 04/08/2009
drmiller1954 from GA
Member Since:
05/01/2006

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Reviews
Good overall ordering experience. Item was received quickly and in perfect condition. Great price advantage over purchasing locally. Overall Rating
5 Star Review
 
Date Reviewed: 04/07/2009
customerxyz1 from unknown
Member Since:
04/07/2009

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Reviews
This company is a complete rip-off! I ordered products for over $100 but never received a single item! I asked for tracking information for my order but was told that there is none available. I asked for a refund but received absolutelly nothing again! Stay away from these guys! They take your money but you will never receive anything! I have given the case to my credit card company and they are now investigating. Even 1 star is too much for these con-man! Overall Rating
1 Star Review
 
Date Reviewed: 04/05/2009
m_livolti from unknown
Member Since:
03/20/2009

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Reviews
i like it so far never thought i would find my lacoste hot ply colonge. Overall Rating
3 Star Review
 
Date Reviewed: 04/02/2009
kamorzilla from unknown
Member Since:
03/17/2009

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Reviews
I shop this site exclusively for all fragrance purchases because of it's oustanding service and value. Overall Rating
5 Star Review
 
Date Reviewed: 03/30/2009
awhaia from unknown
Member Since:
11/11/2007

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Reviews
I wish there was a way dropshippers could conduct batch purchases for multiple orders. Currently, you have o process each order seperately. Otherwis, great site and service. My customers are extremely pleased with the shipping turn-around! Overall Rating
4 Star Review
 
Date Reviewed: 03/30/2009
rhosmer from unknown
Member Since:
03/14/2009

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Reviews
prompt, professional organisation; I have never been disappointed, either with the product or the service Overall Rating
5 Star Review
 
Date Reviewed: 03/27/2009
bashera43 from unknown
Member Since:
03/11/2009

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Reviews
So far so good Overall Rating
5 Star Review
 
Date Reviewed: 03/15/2009
bigsteve7 from unknown
Member Since:
02/26/2009

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Reviews
I am very pleased with the prices and availability. Comps are at $85. versus $56 with the free shipping option. I can now afford to splash it on daily as before it was on special dates. Overall Rating
5 Star Review
 
Date Reviewed: 02/22/2009
tdne from unknown
Member Since:
02/06/2009

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Reviews
are that this is definitely one of the most user friendly websites I've used. Thanks!!! Overall Rating
5 Star Review
 
Date Reviewed: 02/19/2009
montgomery20 from unknown
Member Since:
02/03/2009

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Reviews
I always enjoy shopping here , I've bought several fragrances and never had any problems! Overall Rating
5 Star Review
 
Date Reviewed: 02/19/2009
JOANN from unknown
Member Since:
02/03/2009

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Reviews
AM HAPPY WITH THE QUICK SERVICE Overall Rating
5 Star Review
 
Date Reviewed: 02/19/2009
nicknik from unknown
Member Since:
02/03/2009

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Reviews
Easy to do business with Overall Rating
5 Star Review
 
Date Reviewed: 02/15/2009
LeatherMC from unknown
Member Since:
12/18/2008

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Reviews
I have done business with this merchant over the past few years. Their products are high quality originals, not "knock-off" perfumes. My orders have arrived in a timely manner for Christmas, our anniversary, and Valentine's Day. They have a large variety of products and their prices are much lower than the local retail stores. They often offer FREE shipping incentives throughout the year. FragranceX also have a 30-day money back guarantee if you need to return their merchandise. I would highly recommend FragranceX to anyone who wants to purchase high quality perfume and men's cologne products online at discount prices. Thank you for the opportunity to provide feedback for this merchant Overall Rating
5 Star Review
 
Date Reviewed: 02/09/2009
jdbejdbe from unknown
Member Since:
01/03/2007

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Reviews
This is the first time I have used fragranceX.com, but it will not be the last. I am extremely impressed with the site design, the ecommerce capability and options, and the easy navigation and search capabilities of the site. This is now in my Bookmarks on my iMac and my Macbook Pro...thanks Overall Rating
5 Star Review
 
Date Reviewed: 02/07/2009
haggis9997 from unknown
Member Since:
01/22/2009

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Reviews
easy to order so far so good Overall Rating
5 Star Review
 
Date Reviewed: 01/27/2009
rbrinker11 from unknown
Member Since:
01/03/2009

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Reviews
They had exactly what I was looking for. Overall Rating
5 Star Review
 
Date Reviewed: 01/27/2009
kmolinari1 from unknown
Member Since:
12/18/2008

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Reviews
So far experience has been very good. If they follow through on shipment and I receive b4 Christmas, I will be really impressed!! Overall Rating
5 Star Review
 
Date Reviewed: 01/27/2009
hkpack98 from unknown
Member Since:
12/17/2008

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Reviews
I hope my daughter receives by Christmas, I will be EXTREMELY happy if that happens, like the website, it is easy to find the product you want. Overall Rating
5 Star Review
 
Date Reviewed: 01/27/2009
jkrug from unknown
Member Since:
01/08/2009

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Reviews
so far so good Overall Rating
3 Star Review
 
Date Reviewed: 01/27/2009
RandyStegman from unknown
Member Since:
12/18/2008

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Reviews
All the email says "Free Shiping" until you get to the end of the order, then is says "Free Shiping on orders over $ 59.95. Dosen't set real good with me. Maybe be a little more clearer when you say "Free Shiping" at the begining of your add. Thanks, Randy Overall Rating
2 Star Review
 
Date Reviewed: 01/27/2009
pbmiller from unknown
Member Since:
08/15/2008

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Reviews
I WILL order again! Overall Rating
5 Star Review
 
Date Reviewed: 01/27/2009
zwillia4 from unknown
Member Since:
12/14/2008

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Reviews
I am very impressed with Fragance X's customer service and quick turn around on orders. Keep up the great work!!! Overall Rating
5 Star Review
 
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