Date Reviewed: 09/28/2004
ottolam from NJ Member Since: 06/28/2004 View Member's: Reviews	Very positive experience overall. Only 4 stars because: 1) I didn't receive any order confirmation email although their web site states that "you will immediately receive an BabyAge Email confirmation" 2) Gift Message was not in the box. 3) When item received, box was torn, but product was OK. But these are very minor issues, which can be email spam filter and the way Fedex handles packages. Consider I received the carseat in only 2 days w/ a very good price. I will shop there again!	Overall Rating
Date Reviewed: 10/09/2004
morganbreed from WI Member Since: 10/04/2004 View Member's: Reviews	Great company to do business with. Shipping rate and product price the best I ever found. Will purchase from this site again and again. Thank you.	Overall Rating
Date Reviewed: 11/14/2004
armstrong_ml from unknown Member Since: 11/14/2004 View Member's: Reviews	Everything are so good !! good price, good service, fast delivery, received item on time, I have great time make bussiness w/ them. I already oder from them twice, i will continued order thing from them.	Overall Rating
Date Reviewed: 12/09/2004
samstag from MD Member Since: 10/11/2003 View Member's: Reviews	My best online shopping experience ever. Great price, free shipping with coupon for a box other companies charge $23! Order arrived the next morning. Unbelievable...	Overall Rating
Date Reviewed: 12/17/2004
kcmarshall70 from NY Member Since: 12/17/2004 View Member's: Reviews	My shopping experience with Babyage got off to a rough start (not entirely their fault), but when I finally smoothed out the wrinkles and ordered the Britax car seat, it arrived just two days later. I was very happy with the ease of shipping, and the online price, which came with no tax and free shipping, saved me around $45 had I purchased it locally. Overall, love the car seat and pleased with the merchant. Would shop there again.	Overall Rating
Date Reviewed: 12/30/2004
pfz101 from CA Member Since: 12/24/2004 View Member's: Reviews	I ordered from BabyAge because of good price and reviews about very quick deliveries. After I had placed my order, I rec'd a confirmation stating it would be shipped THE NEXT DAY. I was thrilled. THREE BUSINESS DAYS LATER, however, I rec'd an e-mail stating the product was out-of-stock and expected back in stock in 3 to 5 days. I was very disappointed with BabyAge. (They could have at least sent it express instead of regular to make up for their slow communication.) Retailer Response (02/03/2005): To Valued Customer, First and foremost, we would like to extend our heartfelt apology for the difficulty you have experienced in dealing with our company over the last few weeks. Our relocation from NJ to PA has resulted in much change, most for the good of our customers. We've encountered a few operational setbacks working with a brand new warehouse and new phone system. In addition, we were experiencing difficulty with FedEx tracking capabilities and have worked diligently with FedEx to resolve this matter. See link below for Fed Ex's explanation: http://www.babyage.com/Icons/localhost/ads/outbound/20050119_fedex.gif Again, we apologize to you and hope you will continue to do business with us. Your patronage means a lot to BabyAge. Sincerely, Kellie Cookus, Director of Marketing	Overall Rating
Date Reviewed: 01/03/2005
neoteric55 from NY Member Since: 12/15/2004 View Member's: Reviews	Prices are decent, but their Pricegrabber.com listing claims free shipping, but their web site does not offer free shipping, but rather offers "flat rate" shipping of your whole order for $5.95. I tried to notify pricegrabber of this inconsistency but they responded that they are not responsible for vendors' pricing. Be warned! Retailer Response (01/20/2005): Hello, I am the Marketing Director at BabyAge. I noticed you wrote into the PriceGraber Review section about our FREE SHIPPING PROMO. I sincerely do appolgize about your inconveniecne. This was a datafeed issue and it has not been resolved. However, we do have a current coupon offer of "fs1104" for FREE SHIPPING ON ANY SIZE ORDER on www.babyage.com. Hopefully this clears everything up and again, we do apoligize about the mix up. Everything is back to normal now. Thanks for your email and informing us. Sincerely, Kellie Cookus Marketing Director kellie@babyage.com	Overall Rating
Date Reviewed: 01/11/2005
shelmay from UT Member Since: 01/11/2005 View Member's: Reviews	I ordered the Eddie Bauer car seat from BabyAge.com and I found it through price grabber. It is advertised as having a canopy and it does not have a canopy. I tried to order a canopy from the manufacturer and they do not make it any more. I tried to return my $39.99 car seat and it is going to cost me $41.95, so I would lose my money if I return or excange this car seat. So beware that this product does not come as advertised. It also took a very long time to arrive. I will not make another Retailer Response (02/03/2005): To Valued Customer, First and foremost, we would like to extend our heartfelt apology for the difficulty you have experienced in dealing with our company over the last few weeks. Our relocation from NJ to PA has resulted in much change, most for the good of our customers. We've encountered a few operational setbacks working with a brand new warehouse and new phone system. In addition, we were experiencing difficulty with FedEx tracking capabilities and have worked diligently with FedEx to resolve this matter. See link below for Fed Ex's explanation: http://www.babyage.com/Icons/localhost/ads/outbound/20050119_fedex.gif Again, we apologize to you and hope you will continue to do business with us. Your patronage means a lot to BabyAge. Sincerely, Kellie Cookus, Director of Marketing	Overall Rating
Date Reviewed: 01/14/2005
thomasheinrich from NJ Member Since: 01/14/2005 View Member's: Reviews	Worst online buying experience ever! Quick order confirmation and promise of next-day delivery of a stroller, then nothing. Customer support via phone nonexistent--all you get is a message that the voice mailbox was full. This was a time-sensitive delivery. I wish we had looked up their ratings on the web, they're awful. People have reported them to Better Business Bureau of PA and have even sued them to get their money back. Don't ever buy at babyage. Retailer Response (02/03/2005): To Valued Customer, First and foremost, we would like to extend our heartfelt apology for the difficulty you have experienced in dealing with our company over the last few weeks. Our relocation from NJ to PA has resulted in much change, most for the good of our customers. We've encountered a few operational setbacks working with a brand new warehouse and new phone system. In addition, we were experiencing difficulty with FedEx tracking capabilities and have worked diligently with FedEx to resolve this matter. See link below for Fed Ex's explanation: http://www.babyage.com/Icons/localhost/ads/outbound/20050119_fedex.gif Again, we apologize to you and hope you will continue to do business with us. Your patronage means a lot to BabyAge. Sincerely, Kellie Cookus, Director of Marketing	Overall Rating
Date Reviewed: 01/18/2005
agindin from NY Member Since: 01/18/2005 View Member's: Reviews	NOONE SHOULD EVER SHOP AT BABYAGE!! THE WORST EXPERIENCE EVER! I had my order(CRIB)!! placed on 12/29/04 till today 01/17/05 i had no response to my multiple emails and calls! i dont know if my order has been processed,i dont know what is delivery date! Customer service doesnt exist eventhough they have phone number listed!! they put you and hold and after 20 minutes they just simply disconnect you! Same with email inquries.. I wish i read above reviews before placing my order! Retailer Response (01/20/2005): Hello, I am the Director of Marketing at BabyAge.com but let me see if I can help you understand why this inconveniece happen with BabyAge? BabyAge just went through a major reconstruction with moving our whole warehouse from NJ to PA. We are working on resolving probelms with FedEx who was scanning packages saying they were sent and they were not. I apologize about the inconvenience and we thank you for your patience. Up and moving a whole company to a bigger warehouse is a big task so we thank you again for being so patient. If you're problem hasn't been resolved, please email me your ordr #. If it has been handled, hopefully this helps you understand and good luck with everything. Sincerely, Kellie Cookus Director of Marketing kellie@babyage.com	Overall Rating
Date Reviewed: 01/18/2005
disgruntled02 from PA Member Since: 01/18/2005 View Member's: Reviews	I would not suggest this company to anyone. I ordered a breast pump on 1/4/05. The company said it would be shipped the next day and it would take another day to receive it (I am 120 miles away from them). My credit card was charged on 1/6, I received a tracking number for Fed Ex on 1/10. fed Ex has no record of the shipment, and I cannot contact the company by phone or email. The phone system runs me around in circles. I was on hold for 1 1/2 hours at a time and tried for 4 days. Retailer Response (02/03/2005): To Valued Customer, First and foremost, we would like to extend our heartfelt apology for the difficulty you have experienced in dealing with our company over the last few weeks. Our relocation from NJ to PA has resulted in much change, most for the good of our customers. We've encountered a few operational setbacks working with a brand new warehouse and new phone system. In addition, we were experiencing difficulty with FedEx tracking capabilities and have worked diligently with FedEx to resolve this matter. See link below for Fed Ex's explanation: http://www.babyage.com/Icons/localhost/ads/outbound/20050119_fedex.gif Again, we apologize to you and hope you will continue to do business with us. Your patronage means a lot to BabyAge. Sincerely, Kellie Cookus, Director of Marketing	Overall Rating
Date Reviewed: 01/20/2005
egsdad from PA Member Since: 01/20/2005 View Member's: Reviews	HORRIBLE! This company has ZERO CUSTUMER SERVICE. I am a very patient and understanding person who never writes reviews, but this company is such bad news, I felt the need to write one. Their "customer service" telephone lines are NEVER answered and you have to leave a message and hope that someone calls you back to resolve your issue(in which nobody has been courteous enough to do). I have made several attempts to contact someone via email to resolve my issue and have received ZERO RESPONSE. Retailer Response (02/03/2005): To Valued Customer, First and foremost, we would like to extend our heartfelt apology for the difficulty you have experienced in dealing with our company over the last few weeks. Our relocation from NJ to PA has resulted in much change, most for the good of our customers. We've encountered a few operational setbacks working with a brand new warehouse and new phone system. In addition, we were experiencing difficulty with FedEx tracking capabilities and have worked diligently with FedEx to resolve this matter. See link below for Fed Ex's explanation: http://www.babyage.com/Icons/localhost/ads/outbound/20050119_fedex.gif Again, we apologize to you and hope you will continue to do business with us. Your patronage means a lot to BabyAge. Sincerely, Kellie Cookus, Director of Marketing	Overall Rating
Date Reviewed: 01/22/2005
babyshopper from WI Member Since: 01/22/2005 View Member's: Reviews	I would be hesitant to order from babyage.com again. I had 2 transactions with Babyage.com. The first in early 12/04 for a Graco Pack N' Play went smoothly. The 2nd order was after the warehouse move. The product was shipped to the wrong address, and my address correction was never entered into the system. The customer service was non-existent. It takes hours to get though the 1-800 line, and even after I talked with a customer service rep, I never saw any follow up actions. Retailer Response (02/04/2005): To Valued Customer, First and foremost, we would like to extend our heartfelt apology for the difficulty you have experienced in dealing with our company over the last few weeks. Our relocation from NJ to PA has resulted in much change, most for the good of our customers. We've encountered a few operational setbacks working with a brand new warehouse and new phone system. In addition, we were experiencing difficulty with FedEx tracking capabilities and have worked diligently with FedEx to resolve this matter. See link below for Fed Ex's explanation: http://www.babyage.com/Icons/localhost/ads/outbound/20050119_fedex.gif Again, we apologize to you and hope you will continue to do business with us. Your patronage means a lot to BabyAge. Sincerely, Kellie Cookus, Director of Marketing	Overall Rating
Date Reviewed: 01/23/2005
wvchick from unknown Member Since: 01/14/2005 View Member's: Reviews	Do NOT order anything from this company!I placed an order on 1/5. I spoke to someone on 1/7 regarding my order & was assured the my order would ship within a day. The seats were then placed on backorder. My credit card was charged on 1/6. I called BabyAge & was placed on hold for one hour! Nobody answered. I finally called my credit card company to dispute the charge. They should be ashamed for taking people's money and not shipping the product. It's called theft & it's against the law! Retailer Response (02/04/2005): To Valued Customer, First and foremost, we would like to extend our heartfelt apology for the difficulty you have experienced in dealing with our company over the last few weeks. Our relocation from NJ to PA has resulted in much change, most for the good of our customers. We've encountered a few operational setbacks working with a brand new warehouse and new phone system. In addition, we were experiencing difficulty with FedEx tracking capabilities and have worked diligently with FedEx to resolve this matter. See link below for Fed Ex's explanation: http://www.babyage.com/Icons/localhost/ads/outbound/20050119_fedex.gif Again, we apologize to you and hope you will continue to do business with us. Your patronage means a lot to BabyAge. Sincerely, Kellie Cookus, Director of Marketing	Overall Rating
Date Reviewed: 01/26/2005
maureen16 from NJ Member Since: 01/26/2005 View Member's: Reviews	I went to the price grabber website to find a car booster seat for my grandson. I found one on the Babyage site and ordered it on Thursday morning January 20. I couldn't believe it when my husband called me at work the afternoon of January 21 and said the seat was delivered! That is the fastest I have ever received anything I have ordered on line and believe me I order all the time. My daughter was so impressed with the product she is ordering the same booster seat today.	Overall Rating
Date Reviewed: 01/26/2005
llbradt from IL Member Since: 01/20/2005 View Member's: Reviews	I had a good experience with BabyAge.com. I ordered an Eddie Bauer infant car seat and the order came as promised within the estimated time. I am hesitant to order again because of reviews on this site and on bizrate.com. To those who reviewed this specific car seat, pricegrabber.com is the one who advertised it as having the canopy, when you are redirected to the BabyAge.com site the picture doesn't indicate it has a canopy. Overall a good experience but I'm still hestitant to shop here again.	Overall Rating
Date Reviewed: 01/26/2005
VirtualPanther from MD Member Since: 07/01/2004 View Member's: Reviews	Customer service number leads to a looped recording: “all customer service representatives are currently assisting other clients”. After 3 days of trying and a cumulative waiting time in excess of 3 hours (honest!) I sent a complaint message via their web site form to the Customer Support: no reply days later. I WOULD NOT RECOMMEND THIS SITE TO ANYONE. STAY AWAY FROM BABYAGE.COM REGARDLESS OF WHAT YOU FIND THERE AND AT WHAT PRICE! Retailer Response (02/04/2005): To Valued Customer, First and foremost, we would like to extend our heartfelt apology for the difficulty you have experienced in dealing with our company over the last few weeks. Our relocation from NJ to PA has resulted in much change, most for the good of our customers. We've encountered a few operational setbacks working with a brand new warehouse and new phone system. In addition, we were experiencing difficulty with FedEx tracking capabilities and have worked diligently with FedEx to resolve this matter. See link below for Fed Ex's explanation: http://www.babyage.com/Icons/localhost/ads/outbound/20050119_fedex.gif Again, we apologize to you and hope you will continue to do business with us. Your patronage means a lot to BabyAge. Sincerely, Kellie Cookus, Director of Marketing	Overall Rating
Date Reviewed: 01/27/2005
momofone from WA Member Since: 01/27/2005 View Member's: Reviews	HORRIBLE customer service. I am STILL trying to get the items I ordered. I've left messages at their customer service line every day for a week and cannot get a live person. Nor has anyone returned my calls. I've sent 6 emails and they return each one, but don't include any text in the message - it's blank, not a single word. BEWARE!!!	Overall Rating
Date Reviewed: 01/28/2005
opowello from TX Member Since: 01/28/2005 View Member's: Reviews	When I originally placed the order, I was only notified that the item was on backorder (5-7 days) through the confirmation email. Yet, they went ahead and billed my credit card that day. It is now 14 days later, and upon calling I was told that the item just arrived. I was told I should expect it in 3-4 business days. This company did not respond to any of my emails, and the phone wait was approimately 15-20 minutes. If I do receive the product, it will be at a great price ($). Retailer Response (02/04/2005): To Valued Customer, First and foremost, we would like to extend our heartfelt apology for the difficulty you have experienced in dealing with our company over the last few weeks. Our relocation from NJ to PA has resulted in much change, most for the good of our customers. We've encountered a few operational setbacks working with a brand new warehouse and new phone system. In addition, we were experiencing difficulty with FedEx tracking capabilities and have worked diligently with FedEx to resolve this matter. See link below for Fed Ex's explanation: http://www.babyage.com/Icons/localhost/ads/outbound/20050119_fedex.gif Again, we apologize to you and hope you will continue to do business with us. Your patronage means a lot to BabyAge. Sincerely, Kellie Cookus, Director of Marketing	Overall Rating
Date Reviewed: 01/28/2005
jayellobee from PA Member Since: 01/28/2005 View Member's: Reviews	I still haven't received my item, which was ordered Jan 4-it's Jan 28. Bogus guarantee. Don't reward this company with your business-they don't deserve it. With all their moving troubles it's nearly impossible to get someone on the phone. Online inquiries aren't answered. If you do get someone on the line, they're very nice but tell you LIES!!! I can understand the company is going through a hard time, but I cannot forgive the way they dismiss their customers. Please, don't buy from this place.	Overall Rating
Date Reviewed: 02/01/2005
climbon from NY Member Since: 06/30/2003 View Member's: Reviews	Placed order for 4 items. Only 1 arrived. Called company - no one answered. E-mailed the company, never received a response. Called again. This time CS said all items shipped. CS then checked FedEx registry and weights didn't match. She said this has happened before and would get back to me in 24 hours. 1 Week later no call. Called again, no record of my previous call. Told I would get a call in 24 hours. Will update once I find out what happened. Retailer Response (02/03/2005): To Valued Customer, First and foremost, we would like to extend our heartfelt apology for the difficulty you have experienced in dealing with our company over the last few weeks. Our relocation from NJ to PA has resulted in much change, most for the good of our customers. We've encountered a few operational setbacks working with a brand new warehouse and new phone system. In addition, we were experiencing difficulty with FedEx tracking capabilities and have worked diligently with FedEx to resolve this matter. See link below for Fed Ex's explanation: http://www.babyage.com/Icons/localhost/ads/outbound/20050119_fedex.gif Again, we apologize to you and hope you will continue to do business with us. Your patronage means a lot to BabyAge. Sincerely, Kellie Cookus, Director of Marketing	Overall Rating
Date Reviewed: 02/02/2005
FuzzyScout from CA Member Since: 01/05/2005 View Member's: Reviews	Where do I begin... First I orderd the item and they said it would be shipped the next day. I order on Jan 6th and did not get my item until Feb. 1st. It was on back order. I called customer service several times but it just rang and rang. They sent me a "tracking number" when my product was shipped but failed to tell me what carrier it was coming from. The order status on their "order history" is a joke! If you click on "shipping status" all it says is "in progress". This compnay is a joke!! Retailer Response (02/06/2005): To Valued Customer, First and foremost, we would like to extend our heartfelt apology for the difficulty you have experienced in dealing with our company over the last few weeks. Our relocation from NJ to PA has resulted in much change, most for the good of our customers. We've encountered a few operational setbacks working with a brand new warehouse and new phone system. In addition, we were experiencing difficulty with FedEx tracking capabilities and have worked diligently with FedEx to resolve this matter. See link below for Fed Ex's explanation: http://www.babyage.com/Icons/localhost/ads/outbound/20050119_fedex.gif Again, we apologize to you and hope you will continue to do business with us. Your patronage means a lot to BabyAge. Sincerely, Kellie Cookus, Director of Marketing	Overall Rating
Date Reviewed: 02/03/2005
eip1 from CT Member Since: 02/03/2005 View Member's: Reviews	I placed an order for a car seat on 1/28/05.It is 2/3/04. I finally got a hold of someone after calling several times and being kept on hold for over 20 minutes.I asked them if they could not send the car seat by Friday, I want the order CANCELLED and a full refund. Person on phone pulled order gave to manager to check the warehouse and hopefully expedite my order.Been on the phone for 1 hr. No idea when merchandise will ship. Asked for a refund/credit card.They are suppose to credit tonight Retailer Response (02/06/2005): To Valued Customer, First and foremost, we would like to extend our heartfelt apology for the difficulty you have experienced in dealing with our company over the last few weeks. Our relocation from NJ to PA has resulted in much change, most for the good of our customers. We've encountered a few operational setbacks working with a brand new warehouse and new phone system. In addition, we were experiencing difficulty with FedEx tracking capabilities and have worked diligently with FedEx to resolve this matter. See link below for Fed Ex's explanation: http://www.babyage.com/Icons/localhost/ads/outbound/20050119_fedex.gif Again, we apologize to you and hope you will continue to do business with us. Your patronage means a lot to BabyAge. Sincerely, Kellie Cookus, Director of Marketing	Overall Rating
Date Reviewed: 02/07/2005
Mary02879 from RI Member Since: 01/18/2005 View Member's: Reviews	DO NOT BUY! Try calling customer service before you purchase and just see if you can get through. Ordered monitor and 2 weeks later I called because the tracking # didn't work. After calling and calling BabyAge (and being placed on hold over & over), I was told the label must have fallen off my package and he would either ship that day or refund my money...either way he told me he would call me back by noon. NO call, got email w/ no message titled "Item Backorded." Yeah, next day ship?	Overall Rating
Date Reviewed: 02/09/2005
amywareham from MD Member Since: 02/09/2005 View Member's: Reviews	I have placed 2 seperate orders with babyage.com. I am very pleased with their site. I recieved a great price on the items, and they were shipped quickly and recieved 3 business days after I placed my order! I would highly reccomend this site.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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